Lan Moody, SRMC Director The Voice Newsletter August 2023

It is important that everyone understands how important effective communication is. No matter if you are in safety, management, in the field, or just at home, it can make all the difference to your success. As fast paced and complex the world of construction may be or, the fast paced and crazy schedule at home, when communicating, there are a few simple yet crucial things to remember.

First, it's important to listen to the person with whom you are speaking. They want to know they are being heard. Additionally, whom you're talking to matters, so ask for clarification to avoid misunderstandings. When face-to-face, open body language and eye contact will show you are accessible and present. Take a moment to think before responding, breathe, expand your lungs, pause, and exhale to articulate your thoughts clearly. Last, maintain a positive attitude and smile - even over the phone – this helps keep the conversation upbeat. Remember, communication is 7% words, 37% Tone, and 56% body/facial expression.

The power of good communication cannot be overstated. From initial planning to project completion, open and transparent communication fosters collaboration, streamlines operations, enhances safety, and simply helps everyone better understand the plan. By following the tips outlined above, you will be well on your way to being an effective communicator, whether you’re working through project issues, helping someone to understand the importance of working safely or selling an idea to your kids that vegetables are good for you! Happy communicating.